Insurance Repairs
You can choose your own repairer.
Your insurer may suggest a workshop. The choice is still yours. We have worked with every major insurer for more than 40 years and we handle the claim from lodgement through to sign off.
Your choice
You deal with the workshop, not a call centre.
Every insurer works a little differently, and we know how each of them likes a claim put together. That is our job, not yours. You get one number to call and the same people on the end of it the whole way through.
- More than 40 years with every major insurer
- We are independent and not owned by an insurer
- Claim paperwork handled for you
- One point of contact from start to finish
Three steps and the car is booked
You are never left guessing where the claim is up to.
How a claim runs
Lodge the claim
Call your insurer, tell them Dee Why Smash Repairs is doing the work, and take down the claim number.
Send it to us
Pass us the claim number with your rego and some photos, and we deal with the insurer from there.
Book it in
Once the repair is approved we agree a drop off day and keep you posted while the work goes through.
Good to know
Insurance questions
No. Under your policy you are entitled to choose your own repairer, and telling your insurer you want us is usually a single sentence on the phone. If they push back, call us and we will talk you through it.
Your policy decides. Usually you pay it to us when you collect the car, though some insurers take it when you lodge the claim. We confirm which one applies to you before the car comes in.
Yes. Every repair that leaves our workshop is guaranteed, whether an insurer paid for it or you did.
Claims welcome
Got a claim number? We can take it from here.
Send us the claim number, your rego and a few photos, and we will get the approval moving.